How bond cleaning fits a Hervey Bay move-out
What you're aiming for
Queensland's standard is the condition at the start, as far as possible, fair wear and tear excepted. You can do the work yourself or engage a professional company, the RTA says.
Agent or private owner
In the 2021 Census, 59% of rented homes in the Fraser Coast council area went through a real estate agent, so plenty of tenants deal with someone else, such as a private owner. The rules below apply either way.
Your entry report
You should've had an entry condition report on or before the day you moved in, with seven days to sign and return it. Keep it, because the RTA suggests checking it room by room, photos or video included.
Beach sand
Near the water, sand builds up in window tracks and door runners. Tracks are on the RTA's list of things tenants commonly miss, so put them in the quote.
A claim needs evidence
A property manager or owner who claims against the bond must give you supporting evidence within 14 days of the claim or dispute. Not doing that is an offence.
If the Hervey Bay bond refund is disputed
Lodge the refund
Form 4 goes to the RTA, online through RTA Web Services or on paper. Wait until the vacate or handover date.
Answer in time
A party who disagrees has 14 days to lodge a Dispute resolution request (Form 16). If nobody does, the bond is paid as first requested.
Read the evidence
Set whatever you're sent against your entry report, your exit report and your own photos.
Use RTA dispute resolution
The RTA runs this before anything goes further. If it doesn't settle, you get a Notice of unresolved dispute.
Go to QCAT if needed
A party taking it further must apply to QCAT within 7 days of receiving that notice.
Records to keep from your Hervey Bay bond cleaning
- Your entry condition report, photos or video included
- Your copy of the exit condition report
- The quote and invoice for the clean
- Dated photos of each empty room
- Any emails or messages about repairs or mould
Photograph the last hour of bond cleaning in Hervey Bay
Treat the last hour in the empty house as your evidence. Photograph each room, the tracks, the oven and the carpets, then put those photos with your entry report and the invoice in one folder.