Who holds your details
This policy covers Cleaner Scout and this website. Cleaner Scout holds your details and uses them to pass on your job. We never do the cleaning, so anything about the clean itself sits with the business that takes it.
What we collect
- The job: the kind of clean, the size of the home, any extras you pick and your postcode.
- Your contact details: your first name and mobile, and your email if you choose to add it.
- Your note: anything you write for the cleaning business. It's optional, so leave out anything you'd rather not share.
- Your consent: a record that you ticked the box, and the wording you agreed to.
- How the form was used: the page you sent it from and when you started it, which helps us stop spam.
Why we collect it
We use your details to pass on your job, so a local cleaning business can contact you about it.
The form needs your first name, mobile and postcode. Without them we can't pass the job on, because the business would have no way to reach you.
Who sees what
Nearby cleaning businesses can see the job itself: the kind of clean, the size of the place and the suburb. If no nearby business takes it, it's shown more widely after 48 hours.
The first business to take the job gets your details. That's the sharing you agree to when you tick the box on the form. From then on you deal with that business directly, and what it keeps is its responsibility, so ask the business if you want to know.
We also use other companies to run this site, such as its hosting. Some of them, including the two named below, are based in the United States, so information can be handled there.
Cookies and the tools on this site
Microsoft Clarity shows us how visitors move through the site: clicks, scrolling, heatmaps and recordings of visits. It uses cookies. What you type into the form is masked, so it's never uploaded to Clarity.
The form also has Google's reCAPTCHA, the "I'm not a robot" box, to keep spam out. It sets a cookie for its own risk analysis.
Microsoft and Google handle that information under their own privacy policies, listed at the foot of this page. The site also remembers, on your own device, if you've closed the pop-up question.
The Privacy Act
The Privacy Act 1988 sets 13 Australian Privacy Principles for the organisations it covers. We handle your details in line with them.
Seeing or correcting your details
You have a general right to ask what we hold about you. You can also ask us to correct it if it's inaccurate, out of date, incomplete, irrelevant or misleading.
The Office of the Australian Information Commissioner (OAIC) thinks 30 days is a reasonable time for an organisation to answer. If we refuse a request, we have to give you our reasons in writing and tell you how to complain.
If you want to complain
Privacy complaints go to the OAIC. It asks you to raise the problem with the organisation first. If you've had no answer after 30 days, or you're not happy with the one you got, you can lodge your complaint with the OAIC.
A problem with the clean itself takes a different path, and complaints and disputes sets it out.
Changes to this policy
If the way we handle your details changes, we'll update this page.