These terms
This is the Cleaner Scout website. By using the site or sending a job through the form, you agree to these terms.
What we do
We find a local cleaning business for the clean you need. When you send a job, we show it to nearby cleaning businesses, and the first to take it gets your details, with your consent. After 48 hours with no takers nearby, the job is shown more widely.
That's the whole service. Cleaner Scout never cleans, and we don't employ, supply, schedule or pay cleaners.
Your contact details
When a cleaning business takes your job, we sell your contact details for that job to that cleaning business, so they can get in touch and quote.
What the cleaning business does
The business contacts you, quotes, and agrees the price, the day and the details with you directly. It does the cleaning and invoices you. Each one is its own business, responsible for its own work, its own staff and its own insurance.
Your agreement for the clean is with the business, not with us. Read its quote and terms before you say yes. You never have to go ahead.
Your rights under the Australian Consumer Law
The Australian Consumer Law gives you automatic rights when you pay for a service. It must be provided with due care and skill, be fit for purpose and be done within a reasonable time. For the clean, those rights are against the business you paid.
Nothing in these terms takes away a right you have under that law.
What we can't promise
- That a cleaning business is available in your area, or for the clean you need.
- How soon a business will call you, or what day it can come.
- What the clean will come to. Only the business's quote can tell you that.
- How the clean turns out, or what an agent or landlord will make of it at an inspection.
- That your bond will be refunded. That decision follows your state's renting rules.
- That a guide or rules page fits your situation.
Guides and rules pages
Our guides and rules pages are general information, not legal advice. Renting rules change, so confirm a date or a rule with your state's renting authority before you act on it.
Using the site
Please send real jobs only, with your own details or details you have permission to use. A fake request wastes a cleaning business's time.
Don't try to break, overload or copy the site in bulk, and don't use the form for anything other than a clean.
The words, design and images here belong to Cleaner Scout or to the people who licensed them to us. You're welcome to link to any page and quote a short passage with a link back.
Our responsibility
We take care with this site, but we don't control what a cleaning business does. As far as the law allows, we aren't responsible for a business's work, its quote, its invoice, or anything that happens between you and it.
Victoria
After-builders and holiday rental cleans aren't available through Cleaner Scout in Victoria.
Changes to these terms
We can change these terms by updating this page. The version here is the one that applies when you use the site.